Privacy Policy

Shbeex ("we", "our", or "us") is operated by FayadTek. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2.1 Information You Provide

• Account Information: Phone number, name, and email address when you create an account.
• Profile Information: Profile photo and any additional details you choose to provide.
• Store Information: If you are a store owner, business name, description, logo, banner images, product listings, and pricing information.
• Order Information: Delivery addresses, order history, and communication with stores.
• Reviews and Ratings: Content you submit when reviewing stores or products.

2.2 Information Collected Automatically

• Location Data: With your permission, we collect your device's location to show nearby stores and enable delivery services.
• Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
• Usage Data: How you interact with the Service, including pages viewed, features used, and timestamps.

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process and fulfill orders between customers and stores.
• Send you order updates, notifications, and promotional communications.
• Show you relevant stores and products based on your location and preferences.
• Verify your identity through phone number authentication (OTP).
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations.

We do not sell your personal information. We may share your information in the following circumstances:

• With Store Owners: When you place an order, your delivery address, name, and phone number are shared with the store to fulfill your order.
• With Customers: If you are a store owner, your store information, products, and business details are visible to customers.
• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., cloud hosting, push notification delivery).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

Your data is stored on secure servers. We implement appropriate technical and organizational security measures to protect your personal information, including encrypted authentication tokens, secure database connections, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We use push notifications to send you order updates, promotions, and other relevant information. You can opt out of push notifications at any time through your device settings. We store your push notification tokens and automatically remove invalid tokens.

Location data is used to discover nearby stores, calculate delivery zones, and provide location-based recommendations. You can disable location services through your device settings, though this may limit the functionality of the Service.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of promotional communications.
• Withdraw consent for location tracking at any time.

To exercise any of these rights, please contact us using the details below.

We retain your personal information for as long as your account is active or as needed to provide the Service. Order history and transaction records may be retained for legal and business purposes even after account deletion.

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app or sending you a notification. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us at: